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Michael Arnold Mages

Asst. Professor, Northeastern University

My research interests include developing a rich understanding of the ways that service design, technology and the material environment facilitate human conversation. I am especially interested in creating work that supports participants’ understanding of their own intersectional identity as a component of a conversation, and creating work that can support conversations that are difficult, or high-stakes, or where one or more participants are in a leveraged position. During the past 3 years I have formed research partnerships and conducted projects with The City of Pittsburgh, The Heinz Endowments, The Environmental Charter School, The Office of Veterans Affairs (MyVA Communities), and the Obama White House initiative My Brother’s Keeper for Southwestern Pennsylvania. I have worked as a reseracher for Carnegie Mellon’s Program for Deliberative Democracy, and the Metro 21: Smart Cities Initiative.